Refund policy

We have a no return policy, as our goods are perishable items we do not accept refunds. 

If we send the incorrect product from what you ordered we will replace or refund you within 7 days of being notified of the mistake. You have 48hrs to let us know via email/telegram that you have been sent the incorrect product.

Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right. You have 48hrs to notify us via email/telegram and supply photographic evidence of the damage. If we have not received photographic evidence we can not replace or refund.

To start a return, you can contact us at support@ptlabs.shop

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ptlabs.shop. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ptlabs.shop