Shipping policy
Last updated: June 2026
Thank you for visiting and shopping with PTLabs. The following terms outline our shipping policy.
1. Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding holidays). You will receive a confirmation email once your order has shipped, which includes tracking details if applicable.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary by destination:
- United Kingdom: 1–3 business days
- Europe: 3–7 business days
- International (outside Europe): 7–14 business days
Delivery times are estimates and not guaranteed. External factors such as customs clearance or postal delays may extend delivery times (this is out of our control, and buy purchasing from us you are agreeing to this)
3. International Shipping
We offer worldwide shipping to selected destinations. International orders may be subject to customs clearance, import duties, taxes, fees, or restrictions imposed by the destination country. Any such charges are the sole responsibility of the customer and are not included in the product price or shipping cost.
It is the customer's responsibility to check and comply with all applicable local laws, regulations, and import requirements before placing an order. By completing an international order, the customer confirms that the products ordered may lawfully be imported into and possessed within their destination country.
PTLabs cannot guarantee customs clearance and accepts no responsibility for orders that are delayed, held, refused entry, returned, destroyed, or seized by customs or other regulatory authorities due to the destination country's import requirements or restrictions.
Where an order is refused, returned, destroyed, or seized as a result of customs or import restrictions, shipping charges and any customs, handling, return, or disposal fees are non-refundable.
4. Shipment Confirmation and Order Tracking
You will receive a shipping confirmation email once your order has shipped. This email will contain a tracking number, if available. Tracking numbers generally become active within 24–48 hours. If you have not received tracking number please contact support@ptlabs.shop (this does not mean it has not been shipped, it will because the order has not automatically connected to the tracking link)
5. Lost or Damaged Shipments
PTLabs is not responsible for lost or damaged packages once they have been handed over to the courier. If your package is lost or arrives damaged, please contact the courier directly with your tracking number.
If the courier confirms loss or damage, please contact us at support@ptlabs.shop and we will work with you to resolve the issue where possible.
6. Incorrect Shipping Information
Please ensure that your shipping address is entered correctly at checkout. PTLabs is not responsible for orders shipped to an incorrect address provided by the customer. If you realize an error, contact us immediately — we will do our best to update the address before dispatch.
7. Temperature-Sensitive and Perishable Goods
Research peptides are temperature-sensitive and perishable. While all orders are carefully packaged for safe transit, we cannot guarantee product stability if packages are delayed in customs or transit beyond normal delivery times.
By placing an order, you acknowledge and accept this risk.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
📧 support@ptlabs.shop
