Terms of service

Last updated: November 2025

Welcome to PTLabs (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our website and any related services (collectively, the “Site”). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. General Information

PTLabs is a company based in England, United Kingdom.
Email: primetidelabs@gmail.com

Our products are for laboratory research use only and are not intended for human consumption or medical use.

2. Eligibility

By using our Site, you represent that you are at least 18 years old and capable of entering into a legally binding agreement. You agree to use our products solely for lawful research purposes.

3. Products and Use

All products sold by PTLabs are intended exclusively for scientific research. They are not intended for use in humans or animals, nor for diagnostic, therapeutic, or cosmetic applications.

PTLabs accepts no responsibility for misuse of our products in violation of these terms or applicable laws.

4. Orders and Payments

All prices are listed in GBP (£) unless otherwise stated. We reserve the right to modify prices or discontinue products at any time.

Payment must be made in full before order dispatch. We accept payments via methods supported by Shopify.

5. Shipping

We offer international shipping. Shipping rates and times vary depending on location.

PTLabs is not responsible for delays caused by customs clearance or local regulations. Customers are responsible for ensuring that peptide products are permitted for import in their country. We are not liable for seizures or rejections by customs authorities.

6. Returns and Refunds

Due to the perishable nature of our products, we do not accept returns or exchanges once items have been shipped, except in cases where the wrong item was sent.

If you receive an incorrect item, please contact us within 2 days of receipt at primetidelabs@gmail.com with your order number and photos of the product. If verified, we will provide a replacement or refund at our discretion.

7. Accuracy of Information

We strive to ensure all information on our Site is accurate, but we do not warrant that product descriptions or other content are error-free. We reserve the right to correct errors, inaccuracies, or omissions at any time without notice.

8. Intellectual Property

All content on this Site—including text, graphics, images, and logos—is the property of PTLabs or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any materials without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, PTLabs shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or misuse of our products or website. Our total liability for any claim shall not exceed the amount you paid for the product(s) in question.

10. Indemnification

You agree to indemnify and hold harmless PTLabs, its directors, employees, and affiliates from any claim or demand arising from your misuse of our products or breach of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England.

12. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated date. Your continued use of the Site after such changes constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at:
📧 primetidelabs@gmail.com